The second-hand marketplace Members Voice Frustration Regarding Sizing Changes

Members of the platform have expressed outrage following a change that caused items being listed as the wrong size.

The popular resale platform has updated its measurement guidelines for women's and children's clothes failing to inform every member regarding the update.

Digital Channels Reaction

Countless users and merchants are posting online stating that platform listings now display an altered size classification compared to what was initially listed as a result of the reclassification.

The company said the revised method more closely matches comparable marketplaces.

It has advised users to check their listings and adjust the sizing manually if necessary, causing user dissatisfaction.

Measurement Approach Modifications

Previously, the measurements included a single numeric size and a letter, such as S/8 or M/10.

The updated approach includes a letter and a range for example S/UK 8-10.

For certain items, the sizing has been recategorised - like an L measurement was formerly size 12 but is now a UK 16-18.

User Accounts

One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".

"Few clothing companies classify XL as 20-22," as the platform currently indicates.

Stephanie Gallen, from Glasgow, said garments she listed on Vinted with size 14 labels were showing in the marketplace as size 20–22.

"Should someone sized 20-22 purchase these they may become frustrated," she said.

Manual Updates

Charlotte Lunn, based in Derby, stated she felt frustrated by the change as she had to manually change the measurements for "each individual item".

"This situation is especially annoying, because of my ongoing medical condition and selling on Vinted has been paramount after experiencing income reduction," she explained.

Marketplace Information

The platform boasts over 100 million shoppers, with 18 million British users.

It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.

This is not the initial instance where an unanticipated change to the app has proved unpopular: previously, the platform withdrew an update to its shipping options following member complaints.